SHIPPING AND RETURNS
Shipping Policy
At House of Anna Fernandes , we aim to provide a seamless delivery experience, ensuring that your furniture arrives safely and on time. Please review our shipping policy for details on processing times, delivery options, and shipping fees.
Processing & Handling Time
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Order Processing: Once your order is placed, it will be processed within 2 business days. During peak seasons or holidays, processing times may be extended, and we will notify you of any delays.
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Order Confirmation: After processing, you will receive an email confirmation with your order details and estimated delivery date.
Shipping Methods & Options
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Standard Shipping: Our standard delivery option ensures your items arrive within 5-7 business days after dispatch.
Delivery Time frames
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Delivery Estimates: After your order ships, you will receive a tracking number via email to monitor the progress of your delivery. Standard delivery takes between 5-7 business days, depending on your location.
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Rural and Remote Areas: Please note that delivery times may vary for rural or remote locations.
Return & Exchange Policy
At House of Anna Fernandes, we are committed to delivering high-quality handcrafted wooden home décor. While we do not offer refunds, we are happy to facilitate exchanges under specific conditions.
Eligibility for Returns & Exchanges
✅ Returns are accepted within 7 days of receiving the product.
✅ Items must be unused, undamaged, and in their original packaging.
✅ Proof of purchase (order confirmation or receipt) is required.
✅ Exchanges are available only for defective or damaged items.
Non-Returnable Items
❌ Customized or personalized products.
❌ Items purchased during sale or clearance.
❌ Products that show signs of use or damage after delivery.
Exchange Process
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Initiate a Exchange – Email us at houseofannaf@gmail.com with your order details and photos of the item.
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Approval & Shipping – Once approved, return the item following our shipping instructions. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
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Exchange Processing – Upon receiving and inspecting the item, we will dispatch a replacement. Exchanges are subject to product availability.
Damaged or Defective Products
If you receive a damaged product, contact us within 48 hours with clear photos of the item and packaging. We will arrange a replacement at no additional cost.
For further assistance, reach out to houseofannaf@gmail.com .
We appreciate your support and look forward to bringing handcrafted elegance into your home!
📌 Note: House of Anna Fernandes reserves the right to modify this policy at any time.